Privacy Policy

1.0 About us

Elston Developments Limited is a high end residential building contractor and property developer.

For the purpose of this notice we are the ‘data controller’. This means we are responsible for deciding how we hold and use your personal data.

2.0 How we collect your personal data

• When you request a proposal from us in the respect of the services we provide
• When you engage us to provide our services
• You contact us by email, telephone or post
• From third parties for example for an architect.

3.0 Information held

The information we hold about you may include the following:

• Your personal details including name, address and email.
• Details of contact we have had with you in relation to the provision, or the proposed provision of our services
• Our correspondence and communication with you
• Information about any complaints and enquiries you make to us
• Information we received from other sources, such as publicly available information or information from public bodies.

4.0 Processing personal data we hold about you

We may process your personal data for purposes necessary for the performance of our contract with you and to comply with legal obligations.

We may process your personal data for the purpose necessary for the performance of contracts with our clients. This may include processing your personal data when you are an employee, subcontractor or supplier.

5.0 Information we share

We may use your personal data in order to:

• Carry out obligations arising from any agreements entered into between you and us. This will include and not limited to:
  • Sharing drawings with third parties to enable them to provide services and goods.
  • Sub contractors to enable warranties to be provided directly to you
  • Utility companies to provide services to you
  • Communication via email, telephone and post regarding the services we provide you
  • Notify you about changes to our services

We may process your personal data without your knowledge or consent in accordance with this notice, where we are legally required or permitted to do so.

6.0 Data retention

We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected.

When assessing the retention period the following will be taken into consideration:

• The requirements of our business and the services provided
• Any statutory or legal obligations
• The types of personal data we have collected

7.0 Data sharing

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

8.0 Transferring data outside European Economic Area (EEA)

Elston Developments do not transfer personal data we collect about you outside of the EEA.

9.0 Data security

We have put in place commercially reasonable and appropriate security measures to prevent your personal data being lost, used or accessed in an unauthorised way, altered or disclosed.  In addition we limit access to your personal data to those employees; subcontractors and third parties who have a business need to know. In the case of a security breach we will notify you and any applicable regulator where legally required to do so.

10.0 Your rights

Should your personal information change please notify us of any changes we need to be aware of by contacting us:

Dataprotectionofficer@elstondevelopments.co.uk

Elston Developments Limited

74a High Street

Shepperton

TW17 9AU

01932 242426

You have the following rights regarding your personal data:

• Rights to be informed – you have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights.
• Right of access – you have the right to obtain access to your personal data. This is so you are aware and can check that we are using your personal data in accordance with the data protection law.
• Right to rectification – You are entitled to have your personal data corrected if it is inaccurate or incomplete.
• Right to erasure – you are entitled to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.
• Right to restrict processing – you have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted we can still store your personal data, nut may not be able to use it.
• Right of data portability – You can request the transfer of your personal data to you or another controller if processing is based on consent, carried out by automated means and this is technically feasible.
• Right to object to procession – You have the right to object to us processing your personal data for our legitimate business interests.
• Right to withdraw consent to processing – if you have given your consent to us to process your personal data from a particular purpose you have the right to withdraw your consent at any time.

If you want to exercise any of the above rights please email our data protection point of contact at

You will not have to pay a fee your access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively we may refuse to comply with the request in such circumstances.

11.0 Changes to this notice

Any changes may to this privacy notice in future will be provided to you by letter, email or on our website www.elstondevelopments.co.uk

12.0 Contact us

If you have any questions regarding this notice or would like to speak to us about the manner in which we process your personal data, please email our data protection point of contact: Dataprotectionofficer@elstondevelopments.co.uk or telephone 01932 242426.

You also have the right to make a complaint to the Information Commissioners Office (ICO). The ICO’s contact details are as follows:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113